We are happy to accept returns within 14 days of your purchase. For products that are eligible for returns, they must be in an unused/unworn condition with tags and packaging intact. We will also require a receipt or proof of purchase.

WE ARE UNABLE TO ACCEPT RETURNS FOR:

• All supplement, snack and beverage products
• All discount or promotional items marked as FINAL SALE
• All items purchased with a discount code
• All shaker bottle products with a discount code
• All limited edition products

Unfortunately, we are unable to accept returns from third-party retail locations.

We do not offer exchanges at this time.

Once your return has been received, our team will inspect, approve, and process the return. Refunds may take 7-10 business days to process from the date the package is received. An email confirmation will be sent out once the refund is proceed, and a credit will be applied to the original method of payment.

For international buyers, please note that due to the volatility between exchange rates, your refund amount may vary slightly from your original payment.

Shipping costs will be the responsibility of the buyer for returned products. If the return is due to an error on our part, we will gladly cover the shipping expenses.

If you received a damaged product, please notify us immediately and we will do our best to make things right as soon as possible.

To initiate a return, please contact info@superjellyco.com with your order number.

Once a return has been processed and a confirmation email has been received, the refund should appear in your account within 7 business days.

Please contact your bank or credit card company if your refund does not appear within the expected time frame. Your refund may be processed but has not been officially posted yet.

If you are still unable to track down your refund after taking the actions above, please contact us at info@superjellyco.com and we will launch an investigation into this matter.

Unlike most brands, we do not rely on our suppliers 'ready-to-market” catalog. We formulate and develop each of our products in-house, which is why you will never find any other products from other brands that taste like ours.

We made a conscious decision to use Grass-Fed Whey Protein instead of its conventional counterpart, because of its superior nutritional profile (higher Omega-3 fatty acids, increased CLAs, and more vitamins and minerals).

Choosing Grass-Fed Whey also allows us to support farms that choose to raise their cows with methods that are not only more humane, but more sustainable to the planet.

By using Grass-Fed Whey Protein, we choose to use cows that are not treated with hormones and antibiotics.

Yes! All of our protein products are Gluten-Free

Never. At SUPERJELLY, we are committed to sourcing pure and high-quality ingredients for our products.

We are committed to using REAL ingredients in all of our products. We jump through hoops to ensure that the ingredients we source are of the highest quality.

By using real ingredients and importing them from their native lands, we ensure that our products truly taste authentic.

Before a product is introduced to the market, they always undergo comprehensive lab testing to ensure that they are safe for consumption.

All of our products are tested numerous times before they reach your hands. From raw materials to completed products, everything is repeatedly lab tested for toxic and harmful ingredients.

We are proud to be MADE IN CANADA.

Absolutely. Our manufacturing facility is a GMP compliant facility, as well as registered with both the FDA and CFIA.

HACCP, ISO9001, ISO22000 certified.

Free shipping over $150CAD

Orders are processed within 2-3 business days.

All orders will be shipped through Canada Post or UPS.

Shipping rates and estimated delivery times are provided during checkout.

*We do not ship on statutory holidays or to P.O. Boxes

Free shipping over $200USD

Orders are processed within 2-3 business days.

Tracking may be provided for orders shipped through Canada Post (USPS).

Shipping rates and estimated delivery times are provided during checkout.

*We do not ship on statutory holidays or to P.O. Boxes

Once your order is ready to be shipped out, you will receive an email notification with information allowing you to track the package.

We are only shipping to Canada and the USA at this time.

We appreciate your patience as we work to bring SUPERJELLY into more countries!